Shipping policy

Delivery coverage

We deliver to Australian addresses supported by the delivery options available at checkout. Any location restrictions will be disclosed before payment.

Dispatch location

Orders are dispatched from [insert actual dispatch country or countries].

Order processing

Orders are normally dispatched within [insert processing timeframe] business days after payment confirmation.

Pre-order and back-order estimates will be disclosed before purchase.

Delivery costs and times

Shipping charges and available services are displayed at checkout before payment.

Standard delivery estimate: [insert timeframe].
Express delivery estimate, if offered: [insert timeframe].

Unless expressly stated otherwise, delivery times are estimates from dispatch. Remote locations, public holidays and peak periods may affect delivery.

Tracking

Where available, tracking details will be sent after dispatch.

Address accuracy

Please check your delivery address before placing an order. Contact us promptly if a correction is needed. Changes may not be possible after dispatch.

Reasonable redelivery costs may apply where the customer supplied an incorrect address and the issue was not caused by us.

Delayed, missing or damaged orders

Contact hello@glaxmixau.com if your order is significantly delayed, missing or damaged. We will investigate and arrange an appropriate resolution.

Photographs of damaged goods and packaging may assist assessment. Your consumer rights are not restricted by a fixed reporting deadline.

Carrier delays or investigations do not remove our obligations under applicable Australian law.

Any applicable customer-paid customs or import charges will be disclosed before purchase.

Contact

We will respond to messages within three business days, excluding weekends and Western Australian public holidays.