• Customer rights under Australian Consumer Law
  GLAXMIX products come with guarantees that cannot be excluded under Australian Consumer Law. If a product is faulty, damaged, unsafe, not as described, or does not do what it is supposed to do, the customer may be entitled to a repair, replacement, refund, or other remedy.

• Change of mind returns
  For change-of-mind returns, customers must contact us within 30 days of receiving their order. The item must be unused, in original condition, with all accessories, packaging, manuals, and any included parts returned. Change-of-mind returns may not be accepted if the product has been used, damaged, altered, or is missing parts.

• Faulty or damaged items
  If the item arrives faulty, damaged, or incorrect, customers should contact us as soon as possible with their order number, photos, and a short description of the issue. We will assess the issue and provide the appropriate remedy in accordance with Australian Consumer Law.

• Refund process
  Approved refunds will be returned to the original payment method. Processing times may depend on the customer’s bank or payment provider.

• Return shipping
  For faulty, damaged, incorrect, or not-as-described products, GLAXMIX will handle return shipping in accordance with Australian Consumer Law. For change-of-mind returns, the customer may be responsible for return shipping costs.

• Non-returnable situations
  Returns may be refused where the item has been misused, damaged by the customer, used in a way not intended, altered, or returned incomplete.

• Contact line
  For returns and refund support, customers can contact us through the Contact page or email us at: helloglaxmix@glaxmix.com

Terms & Conditions